support@btfragrances.com
0
  • No products in the cart.
Total:$0.00
Home > Refund and Returns Policy

1. Our General Policy & Eligibility

 

We want you to be completely satisfied with your purchase. We make the returns process as easy as possible.

  • Eligibility Window: We accept returns for a refund or exchange within 30 days from the date of delivery.

  • Condition of Item: To be eligible for a return, your item must be unused, unopened, and in the same new condition that you received it. The item must be in its original packaging (including cellophane wrap, if applicable).

  • Initiating a Return: To begin the return process, please email us at support@btfragrances.com with your Order Number and the reason for the return.

 

2. Non-Returnable Items

 

Due to the nature of fragrance products, several items are exempt from being returned:

  • Any item that is opened, unsealed, or has been used (even once).

  • Gift cards.

  • “Final Sale” or clearance items (if applicable).

  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

 

3. Refunds

 

  • Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

  • Shipping Costs: Original shipping costs are non-refundable.

 

4. Exchanges (Damage or Defect)

 

We only replace items if they are defective or damaged upon arrival. If you receive a damaged item, please email us immediately at support@btfragrances.com with a description and photos of the damage.

 

5. Return Shipping

 

You will be responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Action: You can use the Heading and Text Editor widgets in Elementor to input this content onto your page. This provides clear instructions and sets proper expectations for customers purchasing fragrances.

 

Now that the Shipping and Returns pages are updated, what part of the site would you like to work on next?